911 Training Programs

We offer consulting, coaching and training to help you develop your personnel and teams at every level in the workplace. The result is an aligned workforce, increased engagement, higher levels of personal effectiveness, and responsible individuals who work together for the good of the organization.


Whether you are ready for customized leadership development or want to test the waters with the Stop Workplace Drama Workshops or one of our specialty programs below, we can help you get started on the journey of developing wise leaders and engaged employees to take your organization to the next level.


If interested in bringing any of the below training programs to your area, contact us by clicking on the button below.

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7 Ways to Stop Workplace Drama in Public Safety

Nowhere is the impact more dangerous than in public safety. Internal drama puts you at risk for more than just a headache. Loss of focus can lead to a lawsuit, or even a lost life. You already deal with the public’s drama. You don’t need it at work. This program packs a punch offering real-life examples from the world of public safety and 911. Participants are invited to engage in lively group discussions to discuss their managerial concerns and get solutions and practical ideas right on the spot. Real-world application for today’s leader in the public safety and 911 field.

Stop Workplace Drama

Workplaces invest hundreds of thousands of dollars and time on equipment upgrades and technology but often very little on front line or supervisory training. Stop Workplace Drama Core Training gives new and seasoned supervisors and front line manager’s practical communication tools to influence others through responsible and persuasive communication. The end result is more cooperation, higher levels of engagement and better teamwork. 


** For 911 agencies in North Carolina, this program is NC911 Board approved. **

Are You Following the Pack or Leading It?

There’s a reason your parents said, “If John jumped off a cliff would you jump too?” It’s easy to follow the pack instead of making choices based on your highest values. If your workplace seems to be overcome with negativity, gossip, backstabbing and other distractions now is the time to take a stand. This program inspires and motivates future leaders and seasoned leaders alike to self-examine, step up the game, and lead by example instead of unconsciously following the pack.

Managing Conflict: Five Ways to Tame the Workplace Bully

Why does the Bully bully? Because it works. When both employees and supervisors learn how to identify and confront bullying, the behaviors change and boundaries are set. This program teaches the mental, emotional and communication skills for addressing bullying behavior in the workplace. The result is an empowered and self-managed workforce.

Succession: Why It's Important

Handling emergencies is part of the job. However there’s one emergency you should never have to handle: Losing and replacing key employees unexpectedly. Succession planning is the preventative measure that ensures you are still in charge of managing the emergencies instead of becoming one.

I've Been Promoted, Now What?

Why do new front line leaders fail? Not because of their technical abilities, not because of their knowledge and not because of their potential. Newly promoted leaders fail because they have not been given the development required to succeed in their new role. This program helps the newly promoted supervisor or manager understand their new role and responsibilities, access resources, and build a support network to ensure success

In the Line of Fire: A Telecommunicators Role in Officer Safety

Despite advancements in technology and innovations in 911 training and situational awareness, the number of police officer deaths is staggering. The role of 911 Telecommunicators cannot be taken lightly, as they are often the bridge between life and death when working with police, fire and medical responders. When law enforcement calls for assistance, the 911 Telecommunicator must be competent, well-trained and ready to give and receive direction. This is not the time to panic. This is not the time to pull the operations manual off the shelf and flip to the relevant section to learn how to proceed. This program emphasizes the role of the Telecommunicators role in officer safety and reinforces the techniques and standards to improve performance and elevate the success of the Telecommunicator.

No-Drama Leadership: Creating a New Identity in My New Role

Leaders should stop workplace drama, not create it! Yet new and seasoned leaders are often unaware of how their behaviors affect the workplace. For example, ineffective decision-making lowers trust, decreases morale and hampers productivity. Misalignment and lack of clarity promotes chaos and wastes time. Acquiescing to the complainers versus empowering employees to think critically teaches employees to adopt a victim mentality. “Creating a New Identity” not your ordinary training session. This intensive training session offers on-the spot coaching, deep discussion, as well as skills practice and knowledge sharing. This program awakens leaders not only to their blind-spots but to their hidden potential and highest purpose.

Stress Under the Headset: Surviving Burnout in 911 Communications

Tragedy, natural disasters and loss are simply part of the environment for 911 Telecommunicators. No matter how fulfilling the job, or how competent the professional, Telecommunicators face many personal threats and health challenges including compassion fatigue, burn out and post-traumatic stress disorder. These personal issues affect the workplace: performance and teamwork plummets while absenteeism and liability increases. This program offers solid techniques for those in public safety to manage stress instead of letting stress manage them. The end result is renewed commitment to the job, improved performance and an overall improvement to the work environment.

Call Details, Why They Matter

In the profession of 911 telecommunications, Telecommunicators must fully understand the duties associated with their position. One particular duty that deserves significant emphasis is the requirement and expectations associated with call details and accurate documentation. The time to ensure call details should not be reliant upon your agency’s recording system. This program was developed to increase awareness of the roles, responsibilities and liabilities of Public Safety Telecommunicators when it comes to documentation and record keeping.

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Recent Testimonials

I would like to thank you for such an amazing presentation. I had quite a few ah-ha moments, and have plans to implement some new practices, for myself as a supervisor and hopefully lead by example. First I learned that just because I am a positive person doesn’t mean I am not a part of the drama. I now recognize that even though I am genuinely upbeat and happy at work that I still contribute to the drama by ignoring some of it, participating in it, and reacting inappropriately to it. I believe that drama starts and ends with the leaders, and I plan on taking it on for myself and my agency. I look forward to reading the book and enjoy the training tidbits/articles I receive via email. – Thank you!!

Tessa Cupp, Telecommunications Supervisor Coos Bay Police Department


This no-drama approach is different than anything I’ve ever heard. And I have attended numerous seminars, read and listened to audio books, always seeking strategies to help create a more productive and harmonious workplace. Our morning together left me SO hungry for more. Marlene’s wealth of knowledge; genuine concern to teach/coach folks how to become effective communicators; and her passion to share this information with others is infectious! I left y’all that day somewhat shell shocked … so eager yet too wobbly-kneed to put the amazing techniques into practice right away.

“The action plans are applicable to any business, family, couple, individual!” 

Ellen Gangway, US Probation Office

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