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PSAP Manager's Blog - Lessons Learned

Leadership, whether managing your peers, a 911 center, police department, sheriff’s office, emergency services or fire department is no easy task. You will make mistakes, you will second guess yourself, and you will encounter conflict. Heather’s goal is to provide you with resources, techniques, tips and tools to help make your leadership journey a little more pleasurable, build stronger teams, retain personnel, and create a succession plan for growing your future leaders.

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