Over the past two decades, we’ve developed a proven process using disruptive methods to create and accelerate change. A well-crafted formula of visualization, data, dialogue, and group discussion is at the core of our solutions.
A PSAP change is not fueled by knowledge alone; it requires an emotional connection. People need to know: why the organization is changing, what is changing, and how they, as individuals, need to change. When done well, this approach leads to inspiration, motivation, excitement, engagement, and most of all, a passion to change.
Founder, Consultant and National Speaker
Heather Joyner is a veteran with over two decades of experience from the front lines of dispatching to communications director. From her desire to create a no-drama workplace, Heather found the book, Stop Workplace Drama and became a student of the work, using her experience and methodology for building wise leaders.
Today, Heather is a management consultant, executive educator and coach of the Stop Workplace Drama™ methodology. She shares her journey across the country at national conferences, meetings, retreats, and agencies across the US.
Heather has a degree in criminal justice and is still employed as the Assistant 911 Director of Franklin County Emergency Communications Center located in Louisburg, North Carolina.
In her spare time, Heather hosts a podcast for supporting PSAP leaders called, Stop 911 Drama: PSAP Real Talk.